Help Desk Management

Imagine focusing on your business instead of your networks, computers and phone systems.  Imagine higher profits and effective, business-driven IT solutions.

Pro-active Support that keeps your sytems working for you with maximum up-time.

Modern businesses need their IT infrastructure to have maximum up-time. When a problem arises, it needs to be resolved quickly and efficiently. The root cause also needs to be identified to reduce the possibility of recurring problems.

Our IT Support department helps businesses nationwide everyday, keeping their servers, workstations and networking equipment online and running well. Time & Materials, Block-Hour Purchase or Comprehensive Fixed-Fee Support Agreements are available.

Remote Support
Using the latest technologies, you do not have to wait for an engineer to travel to your office. Simply call ProLog and our engineers will remotely resolve the problem quickly and efficiently.

Onsite Support
There are occasions when computer problems cannot be fixed remotely, such as in the event of a hardware failure. If such a failure occurs, you want to feel secure that it will be resolved quickly by a qualified engineer that knows your business computer infrastructure well. Our Support packages let you choose an Onsite Support that suits your business needs and budget.

Fully Managed Support
Our Fully Managed Support gives businesses a pro-active service that keeps the whole company infrastructure optimized to the highest standards possible. A Fully Managed Service from ProLog will give you peace of mind so you can do what you do best… Run your business.